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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A pop-up menu will show up. It comprises comprehensive information about all the operations that you can carry out on the page in question. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast assortment of tutorial videos clarifying how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, have a gaze at our comprehensive Frequently Asked Questions database, which covers questions asked by real customers and offers practical solutions. We periodically "revamp" our FAQ section with new questions & answers in an attempt to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions section either, we have a excellent team of tech support engineers available 24/7 and ready to help you with any issue. Each support ticket you open will be replied to in less than one hour (the average response time being about 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 170223

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com